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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund minus shipping fees. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The ongoing pandemic has caused worldwide delays in shipping. These delays have affected the entire retail industry, particularly disrupting supply chains for retailers. Granbergs Watches has not been spared from these disruptions, and as a result, we are experiencing significant delays in order fulfilment.

Our team is doing our best to accurately project the timelines for all orders, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations. To ensure that you receive your order in a timely fashion, we recommend that you place your order at least 4 to 6 weeks before you anticipate needing your product.

We understand that it is not always possible to anticipate your product needs over such a long window but, when possible, doing so will dramatically increase the chances that you will not experience any additional delays in receiving your product.

Granbergs Watches is committed to providing high-quality products to the community, and we are working tirelessly to resolve these uncertainties as we begin to transition to a new normal after COVID-19.

We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.

From everyone at Granbergs: stay safe!